You have questions, we have answers! If you don’t see your question answered on this page, pop over to our contact page and send us a quick email! We’d love to help.
Q: Do we have internet on the property?
A: No, not at this time. We are located in an area that has limited options for internet. We are working to find the right option for our resort. Cellular service and hot spots do work on property.
Q: What is your pet policy?
A: We do accept small pets that are house-broken and are able to be kenneled when you are not there. A $100 deposit of which $25 is non-refundable. Our pet policy applies to each of our cabins and whole house rentals only.
Q: What is your check-in/checkout policy? Can we request a late check-out?
A: Check-in is at 3:00pm and check-out is at 12:00pm. We do typically extend checkouts if the room/house/cabins are available. If the lodging option you are in is rented for the next day, we do need time to clean the house and make it ready for the next guest.
Q: What is your cancellation policy?
A: You may cancel up to 72 hours before check-in for a full refund. Cancel up to 24 hours before check-in for a partial refund.
Q: Are there cooking utensils available in the house?
A: Yes, there is a large selection of plates, silverware, cooking ware, mixers and other items available at the house.
Q: Do all your lodging options have TV and what channels are available?
A: Only Durham’s Roost has a TV. There are TVs in all the rooms and living room in the house. We offer basic DirecTV programming in the house.
Q: Do you offer military discounts?
A: Yes, we offer a 10% discount to all active and retired military and first responders with ID. Price will be adjusted at check-in.
Q: Do you offer extended stay rates?
A: Yes, we do! Please call 903-420-1400 or email email@example.com for more information